I would like to start out by saying that I am very pleased with the customer service I received at this dealership. Side note - the Alfa Romeo of Fort Worth dealership is terrible with service and somehow no longer services FIAT - this was NEVER notified to me, and I own a 2018 Fiat 500 L Trekking (not an old car by any means!) However, the closest dealership to me that does continue to service Fiat is this one (about 45 minutes away from where I live). I was not thrilled about having to drive to this location to drop by car off for service. The service engine light as well as the air bag service light came on around the same time and I brought it in, for Junior Garcez to be my advisor. I cannot commend his service more. There were ups and downs with their computers going down and communication was sometimes slow, but that is okay. Junior took care of me and my car better than I’ve ever experienced. The service took about 2 weeks because parts had to be ordered - but I was set up with a very nice 2019 Dodge Ram truck (I LOVED it) the entire 2 week period. Junior had a staff member drive the vehicle to me at work! That is a 30 minute commute and it made my long day at work turn around. Overall, I want him to be commended and rewarded for his hard work and customer service skills - it’s hard to come by now.
I can't say enough about my experience with Classic - I'm impressed by their remodel and their customer service! I love my Grand Cherokee!!!
Came for recall work it was supposed to take 3 hours, got it in 2. Great job.
Bernie from Classic was able to help get into a truck that I wouldn't have been able to get into elsewhere! Came here only looking around and once I found the right truck I wasn't sure I would be able to afford it. Thanks to Bernie Ulrich I got into the perfect truck!
Al Garcia, is awesome service representative!!!!
Took my Fiat in for a clutch recall. They did good work, but were slow to get to it.
Bernie was great seemed honest and upfront. financing guy was easy to work with and not pushy on warranty upgrades. Would definitely use again in the future.
